Returns & Refunds
Return Window
Return eligibility varies by product and supplier. Please contact us at simplysorted@gmail.com within 30 days of delivery to inquire about a return or exchange. We'll confirm eligibility based on the specific item.
Item Condition
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Exclusions
Certain items may not be eligible for return, including final sale items, personalized products, or items marked as non-returnable on the product page.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, please email simplysorted@gmail.com within 48 hours of delivery with your order number and photos. We'll arrange a replacement or refund at no cost to you.
Refund Processing
Once a return is received and inspected, refunds are processed within 5–10 business days to your original payment method.